Payment & Packaging Questions

How do I book a Party Package?

You are free to book your party package online anytime by completing the following steps (please do not hesitate to call us with any questions or if you need assistance):

  1. Select the character of your choice from our Character Menu!
  2. Under “Book Now,” select your desired Package, Performer, and Date & Time of your event on the Calendar.
  3. Add to Cart and complete Checkout (or “Continue Shopping”)!
  4. Remember that you may want to check out our other party services (such as event photography, party tattoos, crafts, party favors, and more) by shopping our Add-Ons, selecting the ones of your choice, and adding to cart before completing the Checkout process.

If you would like to book more than one character for your party, simply follow the same process for each character of your choosing – just be sure to select a different Performer under “Book Now.”  The web site will automatically include the 15% OFF discount for booking more than one character!

How do I book a Photography Package?

You are free to book your Photography Package online anytime by completing the following steps (please do not hesitate to call if you have any questions or need assistance):

  1. Select the character of your choice from our Character Menu!
  2. Under “Book Now,” select your desired Package, Cast Member, and Date & Time of your portrait session on the Calendar.
  3. Add to Cart and select “Continue Shopping.”
  4. Visit our Fanciful Photographer‘s page (found under the Add-Ons menu) and under “Book Now,” select the Package, Angela Germany Photography, and the Date & Time on the Calendar before selecting “Add to Cart.”
  5. You may want to check both the desired Character’s and Fanciful Photographer’s calendars to make sure they are both available the same Date & Time.

If you would like to book more than one character for your portrait session, simply follow the same process for each character of your choosing – just be sure to select a different Performer under “Book Now.”  The web site will automatically include the 15% OFF discount for booking more than one character!

What if my desired character or performer appears unavailable for the date/time of my event?

Please do not hesitate to contact us if the character or performer shows as unavailable based upon our booking engine for the date and time of your event.  We may be able to coordinate around this for you and make special arrangements for your dreams to still come true!

How does the 15% OFF discount work for adding an extra character?

When booking two or more characters for a party, you automatically earn 15% off all characters. For example, the Silver Package is $129 for a single character; therefore, two characters is $129 X 2 minus 15% for a total of $219.30.  You save $38.70!  Don’t want to worry about the math?  Each extra character is already discounted at this rate when you select one during the checkout process!

How do traveling fees work?

We travel up to 29 miles from our “castle” in zip code 75165 free of charge! Beyond that, a small traveling fee is charged for time and gas compensation of our performers.  Traveling fees are charged during the checkout process.  To view your specific traveling fee, visit our Trip Calculator.

Is gratuity required?

While tipping is never required, please feel free to tip what you believe your performer deserves. Typically, a party host tips each performer $20-100. Our performers greatly appreciate your generosity as they take pride in their craft and spend much time training and perfecting their skills for each party. If you do not have cash to tip at your event, feel free to tip using our function on the Add-Ons page: Tip your Performer.

What if I need to reschedule or cancel?

If you cancel within 48 hours of purchasing your order, you will receive a 100% refund.  If you cancel after 48 hours since purchasing your order, you will be refunded all but $50 of your order. Cancellations within one week of your event will not be refunded.  Rescheduling is free.  Feeling Fanciful will provide a 100% refund in the rare and unusual instance that the company should cancel an event.

What if I need to adjust my package?

Add-ons and extra characters may be purchased no later than one week prior to your event and depending upon availability!  When checking out with your additional items online, please contact us so that we can help you avoid paying any unnecessary Trip Charges.  If you would like to downgrade your package, you will receive a refund covering the difference between your package choices up to one week before your event.  There are no refunds for downgrading your package within one week of your event.  If you’d like to adjust your package in any way, or if you have any questions, please contact us.

What if I’d like the performer to stay overtime?

If you decide during the event to request the performer stay overtime, and if both they and the Fanciful Attendant are available, simply purchase an additional 30 minutes per character through the web site Add-On services and checkout before your performers depart from the event. Your Fanciful Attendant will be there to assist you!

What if I’d like a specific Fanciful Team member to perform my event?

Feeling Fanciful is happy to allow our clients to select the Performer they desire to perform their party!  Simply select your desired character from our Book a Character page and then select the desired performer you would like to perform your package from the drop-down menu option under “Book Now.”  Check out our Fanciful Team page for details on each cast member and what characters they play.

Does Feeling Fanciful book public events, such as charities, libraries, hospitals, city events, etc.?

We would love to entertain your event, whether public or private!  If you have questions regarding the feasibility of any of our packages for your event, please do not hesitate to contact us!

Event Planning Questions

When will I hear from Feeling Fanciful regarding my booking purchase?

Upon booking an event with Feeling Fanciful, you will receive a few confirmation emails within 24 hours of your purchase to confirm your booking and ensure that all details for your event are secured using our Event Details form.  One of our associates will also give you a call as your event approaches to review your event details with you and make sure we are thoroughly prepared to give you the best experience!

Do you have an age range or limit to number of children for your parties?

Our party packages are primarily geared towards children between the ages of 3-9 years old.  Typically one character performer can engage a group of 5-15 children.  If your party will include more children than that, we recommend hiring at least one extra princess to keep everyone engaged.

Are your parties just for girls, or do the boys like it, too?

Our packages are designed to engage both girls and boys. We have found that boys actually quite enjoy our princess parties, whether to show off their trivia knowledge, get their picture taken with the princess, compete when the game time comes around, or get their face painted.  Both your little girls and boys will be delighted by the whole party!

Do your performers ever hold or pick up the children?

Please don’t be alarmed or surprised if your performer(s) immediately take a knee upon being handed a child in order to set them down or immediately hand them back to the parent.  For the safety of everyone involved, our performers are trained not to pick up or hold any child in any given situation, no matter what the context.   We kindly ask for your support with this safety policy.

Do I need to supply anything for the performer(s)?

Our performers will come equipped with everything they need for their portion of your event!  However, it is helpful to provide a chair for the princess(es) to sit in for story time and to create a clean, cleared area for games.

Do I need to assist the performer in any way?

Our paid Feeling Fanciful attendant accompanying each performer will handle any needs related to the performer in order to provide a smooth and easy experience for you!  We simply ask that you remain “present” in the same room as your performer, providing supervision for your little guests and handling any potential disruptive behavior. While our performers are very independent and will make things as easy as possible for you to relax and enjoy their visit, they will remain true to their tasks as entertainers for the length of each performance. Being “present” during the course of your event and eliminating distractions from the entertainment at hand is a wonderful courtesy to your performer(s) and a joy to your guests as well!

Should I offer food or drink to the performer?

While this is always considered a kindness, our performers ensure they are well fed and hydrated before hosting an event in order to prevent food or drink spills on their costumes.  We highly recommend providing space safely away from food or drink in order to assist the performers in caring for their custom costumes while they host their activities.

When is the best time for the performer to arrive at my event?

It is best to schedule your character’s arrival at least 30 minutes after your event begins.  This allows for your performer(s) to make their grand entrance without conflicting with guests arriving or late comers. If you would like your fanciful character present already as guests arrive, that can still be done –  it will just take some of the time with your guests out of your package.

What is your outdoor event/weather policy?

Feeling Fanciful does not book outdoor events if the temperatures exceed 80 degrees Fahrenheit or if the space is wet due to recent rainfall or snow. All outdoor venues must be shaded and free of thorny bushes, mud, snow, or standing water. Feeling Fanciful reserves the right to depart from an event due to damaging and/or dangerous event/weather conditions. There are no refunds to the client for these cases. Upon agreeing to our terms of service, you agree to provide an alternative feasible indoor venue in order to prevent the need for performer(s) to depart from your event due to damaging and/or dangerous event/weather conditions, and to provide a changing space with a mirror on site for indoor events on rainy days in order for the performer to change on site.

Do you have a pet policy?

While we love our furry friends, if you have animals at your event venue, we kindly ask that you ensure they are safely away from the fanciful happenings in order to prevent potential performer allergies, damage to costuming, and disruption to the activities. Our performers reserve the right to depart from an event should the conditions be damaging to their costume.

What does FacePaint Fun entail?

When it comes to our FacePaint Fun services provided in our Platinum and Diamond Packages, whether your child wants simple cheek art or a fun facial design, our performers use only FDA approved, nontoxic, hypoallergenic face paint pens and split cakes to ensure a safe, clean environment!  We provide a handful of designs for girls and boys to pick from, keeping all paint away from the eyes.  This portion of the event is a great time for the children waiting in line to enjoy eating birthday cake!

NOTE: If you are looking for more professional face painting artistry, we recommend hiring a Fanciful Face Painter!  You’re Fanciful Character(s) will keep the rest of the children entertained while your Fanciful Face Painter will masterfully paint a multitude of high-end designs for each of your little guests!

When will I receive my photos & how many will I receive?

You will receive a link to all of your edited images no later than three weeks after your use of our photography services! For photography add-on services, we provide 50+ edited images per hour.  For Princess Portrait Session details, visit our Photography Packages page.

When will I receive my video and how long will it be?

You will receive a link to your edited highlights video no later than three weeks after your use of our Fanciful Videographer.  For videography add-on services, we provide edited second/per event minute video, professionally created into a highlights reel for you (e.g. 30 seconds highlights reel for the 30 minute Add-On Fanciful Videography service).